Infinics - We've got some exciting news!

Partnering with Home Telecom, an 'excellent' TrustPilot-rated industry leader, for top-notch broadband service.

 · 2 min read

As your broadband provider we’re committed to providing you with an outstanding service, so we have partnered with industry leaders Home Telecom, based in Horsham, West Sussex to take over the delivery of your service as they are rated 'excellent' on TrustPilot with 4.5 stars by over 10,000 reviews, we know they are going to look after you.

Here's the best part: you don’t need to do anything.

  1. There will be no disruption to your broadband connection AT ALL.
  2. Monthly package price, terms and conditions, router and payment date will all stay the same.
  3. If you are awaiting installation this will proceed as expected.
  4. Your contract will automatically transfer over to Home Telecom.

GoCardless will continue to collect your usual payment on the same date, but you'll see 'Home Telecom' on your bank statements, reflecting the seamless transition to their award-winning billing platform.

Keep an eye out for a welcome email from Home Telecom. They're eager to say hello and are always on hand to help with low call wait times or you can live webchat with their dedicated team.

You can visit their website at to find out why over 70,000 customers love them.

We know this has come out of the blue, so if you have any questions, you can still contact us by emailing or calling 03333 444 043 as we are here to make this transition as smooth as possible for you.

Thank you for being such valuable Infinics Broadband customer and we have no doubt we are placing your in the best hands to provide you an outstanding customer experience moving forward.